Er waren wat issues met de levering zoals verkeerde wielenset en deuk in de plaat. Na een telefoontje met Remco en mailtje met foto's onmiddellijk rechtgezet. Top service.
Goed product geleverd
Garantie
Warranty at BBQ-Plancha.com
At RJR Royal Living, you are always entitled to a good product. By ''good'' we mean that you are entitled to a product that:
- is complete
- is not damaged
- Works as it should
In short, a cool and good product. If a product is not good or not to your liking, please always contact Royal Living so we can look for a solution.
Deliverytime
Delivery time at BBQ-Plancha.com averages between 1 and 5 working days depending on location.
Do I have a manufacturer's warranty?
Yes, you have a manufacturer's warranty which is valid until a product is removed from its packaging. You view and test the product where necessary on arrival..
Do I have delivery guarantee?
In case of excesses (read: force majeure and exceptional situations), BBQ-Plancha.co.uk entitles you to a 30-day delivery guarantee. That means that all products you order should be delivered within a maximum of 30 working days after purchase. If that is not the case, you can get your money back (not valid for products in pre-order).
If there are any problems please contact our customer service. Please always send us your order number including 1 to 5 photos that clearly show the problem. Our customer service often assesses guarantee requests within 24 hours and 7 days a week.