Garantie

Warranty at BBQ-Plancha.com

At RJR Royal Living, you are always entitled to a good product. By ''good'' we mean that you are entitled to a product that:

• is complete
• is not damaged
• Works as it should

In short, a cool and good product. If a product is not good or not to your liking, please always contact Royal Living so we can look for a solution.

Deliverytime
Delivery time at BBQ-Plancha.com averages between 1 and 5 working days depending on location.

Do I have a manufacturer's warranty?
Yes, you have a manufacturer's warranty which is valid until a product is removed from its packaging. You view and test the product where necessary on arrival..

Do I have delivery guarantee?
In case of excesses (read: force majeure and exceptional situations), BBQ-Plancha.co.uk entitles you to a 30-day delivery guarantee. That means that all products you order should be delivered within a maximum of 30 working days after purchase. If that is not the case, you can get your money back (not valid for products in pre-order).

If there are any problems please contact our customer service. Please always send us your order number including 1 to 5 photos that clearly show the problem. Our customer service often assesses guarantee requests within 24 hours and 7 days a week.