1. Pay

2. Order

3. Return

3. Shipping / collecting

4. Delivery times

5. Complaints


1. Pay

Payment methods at BBQ-Plancha.com

BBQ-Plancha.com offers you the most common payment methods available within Europe. You will find all payment methods under the tab at the bottom of the page.


2. Order

Ordering process

1) Create an account on the website www.BBQ-Plancha.com (useful for future orders!).

2) Out of all our products, choose the one you prefer and put it in the cart.

- Have you chosen the right products?

- Have you considered the delivery time (average 1-3 working days)?

3) Choose checkout

- Are there any special instructions or instructions we should take away?

4) Check your address and contact details

- Is the address correct?

- Are your contact details correct?

- Do you wish to be kept informed of promotions etc. via our newsletter?

5) Shipping / collecting

Netherlands, Belgium, France, Spain, Austria & Germany

Starts at €19.50 Except Amigo

3. Returns

For more information on how to return your order, please see the instructions under the heading 'returns'.


4. Delivery times

Delivery times at BBQ-Plancha.com are on average between 1-3 working days for the BeNeLux.

For Germany, France, Austria and Spain this is on average 2-4 working days. Keep in mind that in countries not mentioned here, it could take longer. We ship from the netherlands

If a product is not in stock, we state this in the first paragraph of the product page (also for pre-orders, in which case we state an expected delivery time).

5. Complaints

Of course, it may happen that you are not satisfied or have a comment about our product, service or delivery. In that case, we would always like to ask you to contact our customer service. You can do so via 'contact'. For more information on warranty, please see our warranty policy.

Email to: rjrqualitymail@gmail.com