Return and refund policy BBQ-PLANCHA.COM
- How can you return a product to BBQ-PLANCHA.COM?
- When can you return an order to BBQ-PLANCHA.COM and what do we not accept?
- Refund from BBQ-PLANCHA.COM
- Return address BBQ-PLANCHA.COM
- Questions
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How can you return a product to BBQ-PLANCHA.COM?
Send us a message letting us know you wish to return the order.
Take the box (or boxes) to a parcel point and keep the receipt you receive (the costs of a return are for your own account).
Once you have let us know that you wish to return a product, we will let our warehouse know that your package(s) are on their way to us. When the parcel arrives, we check the contents of the box for possible defects. If everything is found to be in order, we will refund the full purchase price. You will then receive the amount to be refunded within 7 working days, which can take up to 14 days (after receipt of the goods).
When can you return an order to BBQ-PLANCHA.COM and what do we not accept?
Below is a brief description of what we do not accept in case of a return.
BBQ-PLANCHA.COM will not accept your return if:
- the product contains traces of use.
- The product must be free of wear, wood residue/use marks, hair and other items that do not belong on the product.
- The product is no longer in its original packaging.
- the product is damaged by use and/or unsalable after receipt by BBQ-PLANCHA.COM
Should this be the case, we will contact you and send the package back to you.
Refunds from BBQ-PLANCHA.COM
At BBQ-PLANCHA.COM, we operate a 100% satisfaction guarantee. When a product is not to your satisfaction, we will look for a proper solution together with you. Should you not be satisfied with the product, you can return the product, provided it meets the previously mentioned conditions.
Once the product is returned to us, we will refund the amount to your account (with which you have paid with us, we cannot transfer amounts to other accounts) including any shipping costs you may have paid with us, maximum 14 days later (average 1-4 working days).
You will not receive any compensation from us for this:
- Cost of your return (label)
- Any surcharges
These are all for your own account.
You may return the package to the following address:
Return address:
RJR Royal Living
Alcoalaan 8A
5151RW Drunen
Netherlands
Questions
Do you have any questions, or is something not quite clear? Then be sure to mail us!
Also, for our convenience, please have your order number (starts with#PCA-COM....) ready, which makes it much easier for us to give you an answer as quickly as possible.
